Technical Support

The Factory is IT’s combined Help Desk and Call Center for technical support.
Office Hours: Monday – Friday, 8:30am – 5:30pm
Phone: 203-365-7575
Help Desk: H304, Hunting Street Building

Image: Logo for The Factory

Student Computer Options

For information on the Student Laptop Acquisition Program, visit Mobile Computing Program.

Academic Computing

The Office of Instructional Technology provides administration and support of various enterprise applications including Blackboard, WebEx and Microsoft Office365. Support resources available with step by step tutorial guides for various features of Blackboard, WebEx and the applications within Office365. Group and one on one training sessions are available by appointment at the West Campus Training Room on SHU’s main campus. If you are unable to visit the West Campus Training Room, the training can be set up via WebEx, allowing you to attend from the location of your choice, as long as you have an internet connection!

For more information about the tools supported, tutorial guides, or how to sign up for training, please visit Instructional Technology.

If you are having challenges with your classroom technology please contact the SHU “Factory” by using the classroom service phone or calling 203-365-7575